Store Policies

At TrueLuxurious, we are committed to giving you a safe, transparent, and hassle-free shopping experience. Please review our store policies below.

1. Shipping Policy

• Processing Time: Orders are processed within 1–2 business days.
• Delivery Time: Standard shipping takes 3–7 business days. Express options are available at checkout.
• Shipping Charges: Calculated at checkout based on location and delivery method.
• Tracking: Once your order is shipped, you will receive a tracking number via email.

2. Returns & Exchange Policy

• Eligibility: Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and with tags attached.
• Process: To initiate a return, contact our support team at support@trueluxurious.com.
• Refunds: Refunds will be processed to your original payment method within 7–10 business days after the item is received.
• Returns: Returns are not accepted for items that do not fit properly under eligibility as well.

3. Payment Policy

• We accept Visa, MasterCard, PayPal, and Stripe payments.
• All transactions are processed securely.
• All prices are in CAD.

4. Privacy Policy

• We respect your privacy and will never share or sell your information.
• Data collected during checkout (name, email, address, payment info) is used only for fulfilling your order.
• For more details, see our full Privacy Policy page.